Happy customers.
Less churn.
More profit.

FeelingStream helps large service companies improve customer experience. We analyze your customer messages, be those emails or feedback comments. Reacting to customer opinion improves closing new sales and avoids them leaving.

I want to know more!

Cut churn

Your customers stay with you,
because you have listened to them.

Increase happiness

You can make targeted decisions analysing how customers interact with you.

Generate more profit

Loyal customers stay, generate revenue
and speak good things about you.

In general, companies serve customers with first-in-first-out principle: important emails are waiting in queue. This is a risk to the company. It means business-critical issues are waiting & customer experience isn’t improving.

We in FeelingStream will help you deal with it. We solve it.

Our Supporters

Products we’re currently working on

  • Feedback Index

  • Smart Router

  • Customized Reply

Our hardworking team

Terje Ennomäe

Chief Feeling Officer, MBA in Social Sciences in European Studies

15 years experience in sales and customer relationship management, currently Head of Customer Experience in an international commercial bank 

Lauri Ilison

Chief Feeling Scientist, PhD in Physics

15 years experience in business development for banking and IT industry, Big Data and machine learning expert

 

Mervi Sepp

Chief Feeling Engineer, PhD in Physics

Long-term experience in business analytics and data intelligence, studied biophysics modeling energy transfer in heart cells

Mikhail Iljin

Chief Feeling AI Architect, Big Data expert

7 years background in ICT developments in mission critical systems for digital signature, contact centres, big data and machine learning

Maarit Cimolonskas

Chief Feeling Editor, MA in Communication

8 years experience in media and communications, passionate about community engagement

 

Latest blog posts

The only thing that is important – paying customer!

By |September 1st, 2016|Categories: Uncategorized|

FeelingStream was one of the winners at VUNK accelerator program 2015. They've been working on their solution focusing on helping large service companies improve their customer experience. CEO & founder Terje Ennomäe shares her lessons for the past [...]

NPS küsimus: Kas soovitaksite meie teenust/toodet oma sõpradele?

By |July 29th, 2016|Categories: Customer experience, Feel review|Tags: , , , , |

Üldiselt on teada, et kui inimesel on valikuvõimalus ning turul saadaolevate sarnaste teenuste tase erineb, eelistab ta oma raha kulutada seal, kus pakutakse parimat teeninduskogemust, kirjutab Feelingstream’i kaasasutaja ja konsultant Terje Ennomäe. Ikka ja jälle [...]

How you’ll always remember the first live demo

By |May 20th, 2016|Categories: Feel review|Tags: , , |

The task - do a demo Ajujaht had one more plan with the seven teams. We had a couple of weeks to do a self-assessment session for the jury and also prepare the demo for [...]

About closing sales with our first corporate customer Telia

By |May 13th, 2016|Categories: Feel review|Tags: , , , |

  So far, Ajujaht had given us task related to investment, team building & marketing. We knew that the time will also come to sell the product. We were right - it was about sales. [...]

What does raft-building say about teamwork?

By |May 6th, 2016|Categories: Feel review|Tags: , , |

Another week, another teamwork task. While driving to the yet another unknown location, we had a pretty good idea this time about what’s ahead of us. Since the staff was once again very secretive about [...]

What does an advertisement say about your startup?

By |April 29th, 2016|Categories: Uncategorized|

Ajujaht (Brainhunt) has already pushed our limits here and there and they already know which buttons to press, to get all these early startuppers move their bodies and make good business out an idea. This [...]

Do You want to conquer mountains with us?

Contact us and let’s speak! 

info@feelingstream.com