Happy customers.
Less churn.
More profit.

FeelingStream helps large service companies improve customer experience.

We analyze your customer messages, be those emails or feedback comments. Reacting to customer opinion improves closing new sales and avoids them leaving.

Loyal customers stay,

generate revenue and speak good things about you.

Products we’re currently working on

Customer Feedback Analyser

With Feelingstream’s solution companies know what customers wrote in survey textual answers. The most valuable data – free text – is analyzed fast and precisely

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Smart Router

Feelingstream’s solution enables companies to manage the customer requests queue in Contact / Call Centers and route emails to right people based on email content not by arrival time

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Fast Tracker

Feelingstream’s solution enables Contact Center Agents to know which emails are more important then others. Companies define the rules and Feelingstream executed those for lightning fast handling.

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Internal Quality Monitoring

Together with Feelingstream solution your employees learn what and how to answer your customer’s inquiry so that it would be enjoyable for customers and leads for bigger loyal customers database

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Personalized Auto Replies to Emails

Feelingstream’s solution enables companies to personalize automatic replies for customer text messages. These answers can lead customers to find solutions your website until your highly skilled Agents deal with previous case

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Sales Opportunity Detector

With Feelingstream’s solution picks up these emails which consist sales opportunity for the company. The faster the company react for sales opportunities the higher is the winning chance

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Our Customers

Our Supporters

Terje Ennomäe

Chief Feeling Officer, MBA in Social Sciences in European Studies

15 years experience in sales and customer relationship management. Experience in service design and customer engagement

Lauri Ilison

Chief Feeling Architect, PhD in Physics

15 years experience in business development for banking and IT industry, Big Data and machine learning expert


Mervi Sepp

Chief Feeling Scientist, PhD in Physics

Long-term experience in business analytics and data intelligence, studied biophysics modeling energy transfer in heart cells

Marketing and
communication leader!

We are looking for a leader who could talk about our products, holds our community and creates stories about findings and use cases

Apply: terje (at) feelingstream.com

AI trainer!

We are looking for Swedish, Finnish, Norwegian and Danish language speakers for text labelling tasks.

Apply: terje (at) feelingstream.com

Data scientist!

We are looking for text analyst who can build machine learning models in the Nordic languages

Apply: terje (at) feelingstream.com

Meet Lauri Ilison and Feelingstream at Slush!

By |november 24th, 2017|Categories: Uncategorized|

Let’s get together at Slush in Helsinki, Nov 30 - Dec 1 2017. Feelingstream has been working together with corporations in the Nordics improving the field of customer service. We can now share our story and [...]

Fun facts about Team-mate: Lauri Ilison – Chief Feeling Architect

By |november 14th, 2017|Categories: Uncategorized|

What do you do in FeelingStream? My role in FeelingStream is to build up the applications for automated text analytics supporting the real-time decision making. It is about research, development, and testing. We do a [...]

Meet Feelingstream at WebSummit!

By |oktoober 30th, 2017|Categories: feelingstream|Tags: |

We hope to get the opportunity to meet you at WebSummit in Portugal, Lisbon, 6-9th of November 2017! If you are you joining the WebSummit conference in Lisbon we would be very happy to meet [...]

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Contact us and let’s speak!