Happy customers.
Less churn.
More profit.

FeelingStream helps large service companies improve customer experience.

We analyze your customer messages, be those emails or feedback comments. Reacting to customer opinion improves closing new sales and avoids them leaving.

Analyse

most valuable part of your business – free text – is analyzed in real time

Act

prioritize or route tasks to get instant attention of right messages

Ongoing value

we learn constantly by using machine learning algorithms

Products we’re currently working on

Net Promoter Score (NPS) Text Analyser

With Feelingstream’s solution companies know what customers wrote in survey textual answers. The most valuable data – free text – is analyzed fast and precisely

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Smart Router

Feelingstream’s solution enables companies to manage the customer requests queue in Contact / Call Centers and route emails to right people based on email content not by arrival time

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Fast Tracker

Feelingstream’s solution enables Contact Center Agents to know which emails are more important then others. Companies define the rules and Feelingstream executed those for lightning fast handling.

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Internal Quality Monitoring

Together with Feelingstream solution your employees learn what and how to answer your customer’s inquiry so that it would be enjoyable for customers and leads for bigger loyal customers database

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Personalized Auto Replies to Emails

Feelingstream’s solution enables companies to personalize automatic replies for customer text messages. These answers can lead customers to find solutions your website until your highly skilled Agents deal with previous case

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Sales Opportunity Detector

With Feelingstream’s solution picks up these emails which consist sales opportunity for the company. The faster the company react for sales opportunities the higher is the winning chance

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Our Customers

Our Supporters

testimonials-2

Terje Ennomäe

Chief Feeling Officer, MBA in Social Sciences in European Studies

15 years experience in sales and customer relationship management. Experience in service design and customer engagement

Lauri Ilison

Chief Feeling Architect, PhD in Physics

15 years experience in business development for banking and IT industry, Big Data and machine learning expert

 

Mervi Sepp

Chief Feeling Scientist, PhD in Physics

Long-term experience in business analytics and data intelligence, studied biophysics modeling energy transfer in heart cells

Open position!

Chief Feeling Developer

Can Python? Full stack developer?

Join our team! We like startup minded and smart people!

Apply: terje@feelingstream.com

Open position!

Chief Feeling Business Developer

Do you love creating a new intelligent solution for customer?

Join our team! We like startup minded and smart people!

Apply: terje@feelingstream.com

Contract with Nordea – Feelingstream’s road to success

By |mai 23rd, 2017|Categories: feelingstream|Tags: , , |

We at Feelingstream are proud to announce that we have successfully completed our production environment pilot with Nordea Finland. As a result we are stepping into a long-term partnership with them. Our journey has been [...]

Small companies can make tiny changes for big impact

By |märts 23rd, 2017|Categories: Customer experience|Tags: , , |

Feelingstream was recently asked to analyze the inbox of a small real estate company. This case made it clear that the size of a company does not determine the amount of information being handled through [...]

Ühe postkasti lugu – episood 2

By |jaanuar 30th, 2017|Categories: feelingstream|Tags: , , , , , |

Majandus- ja Kommunikatsiooniministeeriumi sissetulevate e-kirjade analüüs, mille kallal Feelingstream pilootprojekti raames mitu kuud pühendunult töötas, andis viljakaid tulemusi ning ainest mõtlemiseks meie eludes aina sagedasemaks muutuvate e-teenuste osas. Oluline tähelepanek - 6% Majandus- ja Kommunikatsiooniministeeriumi [...]

Do You want to conquer mountains with us?

Contact us and let’s speak! 

info@feelingstream.com
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