Happy customers.
Less churn.
More profit.

FeelingStream helps large service companies improve customer experience.

We analyze your customer messages, be those emails or feedback comments. Reacting to customer opinion improves closing new sales and avoids them leaving.


most valuable part of your business – free text – is analyzed in real time


prioritize or route tasks to get instant attention of right messages

Ongoing value

we learn constantly by using machine learning algorithms

Products we’re currently working on

Net Promoter Score (NPS) Text Analyser

With Feelingstream’s solution companies know what customers wrote in survey textual answers. The most valuable data – free text – is analyzed fast and precisely

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Smart Router

Feelingstream’s solution enables companies to manage the customer requests queue in Contact / Call Centers and route emails to right people based on email content not by arrival time

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Fast Tracker

Feelingstream’s solution enables Contact Center Agents to know which emails are more important then others. Companies define the rules and Feelingstream executed those for lightning fast handling.

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Internal Quality Monitoring

Together with Feelingstream solution your employees learn what and how to answer your customer’s inquiry so that it would be enjoyable for customers and leads for bigger loyal customers database

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Personalized Auto Replies to Emails

Feelingstream’s solution enables companies to personalize automatic replies for customer text messages. These answers can lead customers to find solutions your website until your highly skilled Agents deal with previous case

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Sales Opportunity Detector

With Feelingstream’s solution picks up these emails which consist sales opportunity for the company. The faster the company react for sales opportunities the higher is the winning chance

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Our Customers

Our Supporters


Terje Ennomäe

Chief Feeling Officer, MBA in Social Sciences in European Studies

15 years experience in sales and customer relationship management. Experience in service design and customer engagement

Lauri Ilison

Chief Feeling Architect, PhD in Physics

15 years experience in business development for banking and IT industry, Big Data and machine learning expert


Mervi Sepp

Chief Feeling Scientist, PhD in Physics

Long-term experience in business analytics and data intelligence, studied biophysics modeling energy transfer in heart cells

Open position!

Chief Feeling Developer

Can Python? Full stack developer?

Join our team! We like startup minded and smart people!

Apply: terje@feelingstream.com

Marek Piller

Chief Feeling Expert, EMBA Accounting and Finance

20 years experience in IT and business management, sales and on boarding experiences

Open position!

Chief Feeling Communication

Can create blog posts in English and Finnish?

Join our team! We like startup minded and smart people!

Apply: terje@feelingstream.com

Feelingstream was invited to Telia’s innovation event

By |January 24th, 2017|Categories: Uncategorized|

“Everybody is responsible for innovation” said Joackim Rask during his opening speech at Telia’s Purple+ ideas meetup. Can’t agree more! “Everybody is responsible for innovation” said Joackim Rask, The Head of Purple + business [...]

Intelligent auto-replies will become a game-changer in customer service!

By |January 15th, 2017|Categories: Uncategorized|

Automatic responses are a widely used e-mail type in customer service, but they often get discarded due to their impersonal and trivial content. Feelingstream’s new exciting technology might change that perception in a profound way. [...]

Only thing that is important – paying customer!

By |September 1st, 2016|Categories: Uncategorized|

FeelingStream was one of the winners at VUNK accelerator program 2015. They've been working on their solution focusing on helping large service companies improve their customer experience. CEO & founder Terje Ennomäe shares her lessons for the past [...]

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Contact us and let’s speak!