What % of customer interactions are resolved during the first contact in Swedish banks?(s)*:

A) 5%B) 20-30%C) 70-80%D) 100%

What is the average duration of a customer service call in the Swedish banking sector?(s)*:

A) 1-2minB) 5-7minC) 10-12minD) 20-25min

How much can customer conversation analytics improve the accuracy of predicting customer churn?(s)*:

A) 10%B) 25%C) 40%D) 90%

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