Automatic Summary – the Generative AI based automation that helps reduce manual tasks, streamline processes, and save time. Ensure quality and consistency by letting AI securely summarise each and every customer communication.
Automatic summaries help agents save valuable time by reducing repetitive tasks, streamlining call processes, and boosting overall efficiency, resulting in less waiting time for customers. With the potential to improve productivity by up to 30%, they enable agents to concentrate more on creating meaningful interactions, leading to a smoother customer service experience.
The summarisation process uses anonymised versions of the conversation only and no personally identifiable information (PII) is included. Furthermore, PII never leaves our ISO27001 certified platform. Read more about what security means for Feelingstream.
We send Automatic Summaries to CRM to be used by Agents when interacting with customers. Use our conversation analytics platform to search, filter, and analyse summaries to unlock valuable insights for management at every level, empowering informed decision-making and driving success across the organisation.
