We have developed an innovative AI-driven conversation intelligence solution offering speech-to-text models in various languages. Feelingstream transcribes and classifies spontaneous speech, delivers conversation analytics, and offers automation solutions.
Our technology works by Speech Recognition (ASR) and Natural Language Processing (NLP). Feelingstream’s revolutionary innovation and endless benefits for the customers are what makes us truly happy.
We are the #1 ASR and NLP provider in Scandinavia.
” In 2015, I was responsible for customer experience in Bigbank Group operating in 9 European countries and wondering why customers were calling or emailing us. I desperately needed a technical solution that could categorize customer contacts precisely, fast, and objectively. As at the time there was no such tool, I decided to create it myself!
Fast forward to this day, Feelingstream has gone through accelerators and incubators, a lot of planning, coding, testing, and data analysis. Now the Feelingstream’s conversation analytics tool does far more than I first imagined. We’ve moved from automatic topic classification to further models, automatic speech recognition, enriching data, and other automatisation options – all of it in an omnichannel world, offering full visibility of customer conversations for sales, quality, and efficiency. “
Terje Ennomäe
CEO & founder at Feelingstream
Terje is the co-founder of Feelingstream with 15 years of extensive experience in the demanding financial sector where she spearheaded key strategic decisions in customer service and sales.
Tiina brings a dose of sunshine and vast experience from a variety of roles in customer service, including several operational and coordinating roles in customer contact centers offering services in different languages.
Thomas has a PhD in Cognitive Science and previous experience in the AI NLP SaaS field. He has first-hand knowledge about the Scandinavian market, and a passion for language analysis and business development.
Anette has years of experience in support in various positions and levels, which has given her the know-how of good customer support quality both in theory and practice, as well as impressive project managing skills.
Managing Partner at Innovestor Ventures with extensive investor and board professional experience. Passionate about supporting companies that tackle significant challenges and have the potential to make a meaningful impact.
Lauri has witnessed the impact of visibility in customer service and can tell you everything you need to know about what you can find inside conversations and how to understand the customers’ speech.
Dedicated data analyst and software developer with extensive experience. He is keen in finding new ways to add value to businesses through data and analytics.
