Some people may fear that artificial intelligence is becoming increasingly dominant and will start taking away jobs, leaving people unemployed. What we can focus on is looking at which jobs AI could actually do better. This would leave more time for humans to focus on their strengths. This includes giving way to automated call topics....

When a customer is dissatisfied with a company’s services or decides to leave a company, there are usually warning signs. The company can manage and keep down churn risk if they knowingly work towards this target. This means analyzing customer interactions and customer activities, then taking steps to avoid losing customers before they leave. All...

Discover how our new automated solution for detecting First Call Resolution rates helps companies significantly improve customer experience.

This common approach to call quality monitoring is costing businesses valuable time and opportunities to grow their business.

Businesses can make a ton of new sales by automating inbound customer email routing.