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In today’s data-driven world, companies are constantly seeking ways to improve customer service quality, efficiency, and boost sales. One powerful tool that has emerged in recent years is conversational analytics. This technology leverages natural language processing (NLP) and machine learning...Read more

When we discuss our priorities in Feelingstream, one thing is always clear. We obviously want to get new customers or develop the next feature. But what is always at the top of our list? Data security. Security for our customers....Read more

Cost-cutting is not down to blind setting of goals or just crunching numbers as that may lead to negative effects towards the customer or creating new issues. Therefore, every attempt to cut costs needs to be planned and evaluated. Reduce...Read more

Data analysis and the use of customer conversations, in our opinion, are the future of empowered decision-making. Making informed business decisions requires having access to reliable sources of information, such as customer conversations. With the technology we have today, the...Read more

Why should you analyse customer feedback? When it comes to customer feedback, there are various forms that may be collected and analysed. The most common ones are NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score). For companies selling various products,...Read more

A skill that is valued across all professions and industries is the ability to identify the root cause of a difficult business problem and then solve it. But not everyone is born with the talent for problem-solving. In fact, becoming...Read more

In a previous article, we wrote about the knowledge pyramid and moving through its layers with thought and data analysis to work towards finding actionable insights. In this article, we’d like to run you through another example of this process....Read more

The process of moving from data to actionable insights is not a path that is always easy to walk. It's one that is important still.Read more

We are happy and excited to introduce you to Feelingstream’s newest team member – Per Christian Narum, our Norwegian speaking Customer Success Manager. But let’s get down to business and give our friendly Viking a chance to talk about himself....Read more

A few months ago, one of my friends forwarded an advertisement to me, that a company, then unknown to me, is looking for Norwegian speakers to transcribe texts. After maybe a day or two, another friend sent me the same...Read more

It was a cold wintery day in February, when two girls from Tallinn School of Economics stepped into our office to start their marketing internship. Time has flown by and now they’re looking back on the journey they’ve had to...Read more

When you think of great customer experience design, do you often also think about having great customer service from a company? Because we do. Offering quality customer service can differentiate a company from its competitors. Good service can make or break...Read more

Time is one of the irretrievable resources that people can’t get enough of. Whether you’re a rookie or an experienced specialist, you’ll always need another hour or two to cross off a few more tasks from your to-do list. To...Read more

Most businesses find it very difficult to understand what their customers think of them. It is not plain and clear what the customer issues are. Therefore, finding data for making important business decisions is complicated. Managers often make decisions in...Read more

What is efficiency? When we at Feelingstream think about efficiency, we think about efficient businesses.   Tony Robbins says this on his website: “Business efficiency means maximizing your outputs from your given inputs – or making the most of your resources....Read more