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Discover how our new automated solution for detecting First Call Resolution rates helps companies significantly improve customer experience.Read more

Businesses with large call volumes typically have similar customer service challenges. Here's how Feelingstream helps find answers.Read more

This common approach to call quality monitoring is costing businesses valuable time and opportunities to grow their business.Read more

Feelingstream collaborated with three Estonian public sector institutions as part of the Estonian government's AI strategy.Read more

Discover how analyzing chatbot interactions can help make customer service channels more efficient overall.Read more

Businesses can make a ton of new sales by automating inbound customer email routing.Read more

Our speech to text solution makes customer calls searchable in text format. But this new kind of customer insight calls for a new way of thinking.Read more

Learn more about how Feelingstream has helped businesses improve their customer self-service portals and reduce incoming customer calls.Read more

Remote work means that managers work from home. The customer service team that is serving customers is either working from home or in a safe work environment. This new situation that the managers find themselves in demands for more visibility...Read more

A few months ago, no one knew how radically our work life was going to change in the coming months. Governments all over the world have requested companies to close their offices and work from home. This means that customer...Read more

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus – to build an MVP for our data provider Telia. The MVP consisted of chatbot analytics and automatic reactions to various...Read more

I attend many business development meetings where people try and generate tons of ideas about better customer service with digitalisation, simplifying processes or designing the next product feature. However, my last experience in the telecom sector was different because we...Read more

Customer interaction analytics creates a new way of closing deals, sales coaching and gaining business results for your company. It is smart to use scripts for helping Agents to not forget anything or ensure they follow the call flow. Call...Read more

This week the Estonian Government AI top-level meetup Kratitreff presented insights from AI-related pilot projects in governmental organisations (read more here). The main challenges relate to missing hypothesis, unrealistic targets or inadequate project teams during the POC-s or trials. We...Read more

Lately, we have been developing our own Finnish speech-to-text model and now it’s ready! We’ve designed the Finnish speech-to-text model to help large companies detect business-critical patterns from existing phone calls, such as sales leads, quality leaks, unhappy and leaving customers. Analysing...Read more