Notes on conversation intelligence

51 posts / page 5 of 5

26 February 2021/Terje Ennomäe

Data analysis for better business decisions

Data-driven decisions often stall. Learn how a decision-driven approach — starting from the question, not the data — leads to better business decisions.

7 February 2021/Terje Ennomäe

Churn-risk signals: spot them before customers leave

Customers rarely leave without warning. Learn the churn-risk signals in customer conversations and how to act on them before it is too late.

13 January 2021/Terje Ennomäe

First call resolution: measure it with repeat-call data

Surveys and agent notes give a partial view of FCR. Detect repeat callers across every conversation to measure true first call resolution and fix it.