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When your company serves customers or tries to onboard a new customer, then the speed of the response is the key to success.  We will show you why it matters and how to achieve this goal. What is fast? When...Read more

I asked my teammates what they think about working at Feelingstream. This is how they answered, including my response.  Lauri Feelingstream is a great place to work as it enables to connect the Artificial Intelligence solutions with real-life problems in...Read more

Prototron announced the winners of 2015 from Prototron Fund. Feelingstream is one of the winners with 5 000 EUR.We are extremely happy about the announcement!It’s great to be among the great winners, and well done to all of the teams!Read more...Read more

We are glad to announce that Feelingstream success story was featured in Tehnopol’s newsletter. The original post was published here (est). Soon Tehnopol’s client Feelingstream will celebrate their 6-month anniversary of the LIVE implementation of the day when the biggest...Read more

What do you do in Feelingstream? My role in Feelingstream is to build up the applications for automated text analytics supporting the real-time decision making. It is about research, development, and testing. We do a lot of research to find...Read more

A key question in today’s competitive world is employee happiness. It drives the business, performance, and the sales results in customer oriented companies. There is a direct relation between motivated employees and customer satisfaction. Happy employees in contact centers make...Read more

Feelingstream is feeling very excited! We are happy to announce that Risto Hinno has joined our team. Finally! We have been waiting for you, Risto!Risto is an analyst, developer, and programmer whose job is to work with all our applications...Read more

We at Feelingstream are proud to announce that our team have successfully completed our production environment pilot with Nordea Finland. As a result, we are stepping into a long-term partnership with them. We also wrote about this last week. Our Data...Read more

We at Feelingstream are proud to announce that we have successfully completed our production environment pilot with Nordea Finland. As a result we are stepping into a long-term partnership with them. Our journey has been a rollercoaster of ups and...Read more

A small real estate company recently asked Feelingstream to analyze their inbox. This case made it clear that the size of a company does not determine the amount of daily communication and related work. Smaller businesses also deal with a...Read more

Feelingstream started a pilot project for the Estonian Ministry of Economic Affairs and Communications in November. The aim was to analyze incoming e-mails in various inboxes and establish the most common themes and emotions. The results are now in and...Read more

Automatic responses are a widely used e-mail type in customer service. Auto-replies are often discarded due to their impersonal and trivial content. Feelingstream’s new exciting technology might change that perception in a profound way. Auto-replies can be more than just...Read more

Feelingstream was one of the winners at VUNK accelerator program 2015. They’ve been working on their solution focusing on helping large service companies improve their customer experience. CEO & founder Terje Ennomäe shares her lessons for the past year. Tell us about the...Read more

It is generally known that if a person has the freedom to choose and there are several services available on the market with different levels, they will spend their money where they get the best service. Here and there we...Read more

The task – do a demo Ajujaht had one more plan with the seven teams. We had a couple of weeks to do a self-assessment session for the jury and also prepare the demo for our product. How to do a...Read more