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Efficiency
finding actionable insights with feelingstream conversation analytics tool
September 19, 2022

Finding actionable insights with the Feelingstream conversation analytics tool

In a previous article, we wrote about the knowledge pyramid and moving through its layers with thought and data analysis to work towards finding actionable insights. In this article, we’d like to run you through another example of this process. We wish to make it clearer by using some demo data and the Feelingstream conversation...
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what are actionable insights and how to find them
August 30, 2022

What are actionable insights, and how do we find them in customer feedback?

The process of moving from data to actionable insights is not a path that is always easy to walk. It's one that is important still.
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Ultimate guide to efficiency with AI
March 22, 2022

The Ultimate Guide to Efficiency with AI

What is efficiency? When we at Feelingstream think about efficiency, we think about efficient businesses.   Tony Robbins says this on his website: “Business efficiency means maximizing your outputs from your given inputs – or making the most of your resources. If you haven’t thought about how to improve efficiency in a business, you may well...
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New version of feelingstream
September 23, 2021

How Feelingstream’s new version and advanced features will enhance your work

When it comes to our software, we are always on the lookout for improvements for giving our users the best value.  We base any version update or upgrade on what our customers have wanted or needed to make their lives easier.  We want to provide the best user experience possible, so we constantly gather feedback...
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Save up to 10% of costs by reducing your repetitive calls
April 10, 2021

Save up to 10% of costs by reducing your repetitive calls

When you analyze customer service calls, it is common knowledge that some customers call back multiple times per day. Our practice has shown that 10% of all contacts are repetitive calls. Some of those calls are inevitable, some could be avoided. Most companies measure their First Call Resolution. However, they may not be aware of the...
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Silence in customer service calls
March 16, 2021

What can silence tell us about customer service calls?

In this post, we’ll introduce what silence means in customer service calls, why it’s important to draw attention to it, and how a customer conversation analytics platform can help you measure silence, identify the causes, and learn from it. All for a more efficient and customer-friendly result.  What does silence in customer service calls actually...
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Automated topic detection for better business
March 10, 2021

Automated call topics detection can lead to better business

Some people may fear that artificial intelligence is becoming increasingly dominant and will start taking away jobs, leaving people unemployed. What we can focus on is looking at which jobs AI could actually do better. This would leave more time for humans to focus on their strengths. This includes giving way to automated call topics....
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Using data analysis in business decision making
February 26, 2021

How to use data analysis in your business decision making

Data-driven decision-making has been at the forefront for a while now and it has been the way of working for many companies. Even though increasingly popular, the data-driven approach has not always taken companies to their needed business growth. It is also likely that by using this approach, companies have not used available data to...
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Churn risk retection and actions with AI
February 7, 2021

Signs that your customer is about to leave and how analysing customer interactions helps to prevent it

When a customer is dissatisfied with a company’s services or decides to leave a company, there are usually warning signs. The company can manage and keep down churn risk if they knowingly work towards this target. This means analyzing customer interactions and customer activities, then taking steps to avoid losing customers before they leave. All...
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Avoidable inbound calls reduced with conversation analysis
January 19, 2021

Avoidable inbound calls reduced with conversation analysis

How many avoidable calls can you find from your customer contacts?
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