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Efficiency
Using data analysis in business decision making
February 26, 2021

How to use data analysis in your business decision making

Data-driven decision-making has been at the forefront for a while now and it has been the way of working for many companies. Even though increasingly popular, the data-driven approach has not always taken companies to their needed business growth. It is also likely that by using this approach, companies have not used available data to...
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Churn risk retection and actions with AI
February 7, 2021

Signs that your customer is about to leave and how analysing customer interactions helps to prevent it

When a customer is dissatisfied with a company’s services or decides to leave a company, there are usually warning signs. The company can manage and keep down churn risk if they knowingly work towards this target. This means analyzing customer interactions and customer activities, then taking steps to avoid losing customers before they leave. All...
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Avoidable inbound calls reduced with conversation analysis
January 19, 2021

Avoidable inbound calls reduced with conversation analysis

How many avoidable calls can you find from your customer contacts?
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Repeat call analysis for FCR
January 13, 2021

Repeat call analysis – improve your First Call Resolution rates

Discover how our new automated solution for detecting First Call Resolution rates helps companies significantly improve customer experience.
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why change your call quality monitoring
December 15, 2020

Why you need to change how you do call quality monitoring – Part I

This common approach to call quality monitoring is costing businesses valuable time and opportunities to grow their business.
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improve chatbot to optimize customer communication channels
December 8, 2020

Improve your chatbot to optimize customer communication channels

Discover how analyzing chatbot interactions can help make customer service channels more efficient overall.
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inbound email routing helps achieve sales potential
December 1, 2020

How inbound email routing helps achieve sales potential

Businesses can make a ton of new sales by automating inbound customer email routing.
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Customer self-service portal improvements to reduce calls to customer service
November 24, 2020

How to improve your customer self-service portal and reduce calls to customer service

Learn more about how Feelingstream has helped businesses improve their customer self-service portals and reduce incoming customer calls.
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Remote customer service made efficient with conversation analytics
April 8, 2020

Remote customer service made efficient with conversation analytics

A few months ago, no one knew how radically our work life was going to change in the coming months. Governments all over the world have requested companies to close their offices and work from home. This means that customer service agents are also working from home offices. Remote customer service is now the new...
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automated crm notes for visibility
October 16, 2018

Automated CRM notes for making every customer service call visible

One of the most common ways how customers can reach out to a company is by calling them. Most large companies have service centres to handle the load of incoming calls. It could be thousands of incoming calls every day, each request containing lots of valuable information – about the call topics, customer opinions, hints...
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