Discover how our new automated solution for detecting First Call Resolution rates helps companies significantly improve customer experience.

Discover how analyzing chatbot interactions can help make customer service channels more efficient overall.

Learn more about how Feelingstream has helped businesses improve their customer self-service portals and reduce incoming customer calls.

One of the most common ways how customers can reach out to a company is by calling them. Most large companies have service centres to handle the load of incoming calls. It could be thousands of incoming calls every day, each request containing lots of valuable information – about the call topics, customer opinions, hints...

When your company serves customers or tries to onboard a new customer, then the speed of the response is the key to success.  We will show you why it matters and how to achieve this goal. What is fast? When a customer’s request is waiting in a queue for longer than one day, then this...