Reflecting on the past few years, it is evident that we have remained steadfast in our commitment to enhancing our products and services, driven by specific goals tailored to meet the evolving needs of our customers. Feelingstream’s primary focus has been serving large enterprises, addressing critical concerns such as visibility into customer conversations, tool usability,...

The world is becoming more data and technology-focused with each passing year. The pace at which we’re moving in collecting data, using data, and developing AI models – is intense. Data security is key when moving to new technologies and ways of using the data.   Companies have already been getting used to GDPR and...

Efficiency is one of the core values of Feelingstream. It is critical to optimise operations and workflow no matter what size call centre you are in charge of. One area where efficiency can have a significant influence is call quality rating. The process of manual call quality scoring is inefficient, time-consuming, and difficult.    We discussed...

When you think of great customer experience design, do you often also think about having great customer service from a company? Because we do. Offering quality customer service can differentiate a company from its competitors. Good service can make or break a customer experience.  To offer great customer experiences, you need to ensure that your service...

When it comes to customer service or chat service quality assessment, there is the option of reviewing customer feedback. This does not always give a valid overview, because most customers do not reply to surveys. Analyzing the actual contacts, whether they are calls, emails, or chats, is much more efficient – when done right. The...