In the dynamic realm of AI and Software as a Service (SaaS), particularly for tools specialising in conversational analytics, providing comprehensive support and training to users is crucial. This is where a well-maintained Knowledge Base becomes invaluable. With a focus on e-learning, our Knowledge Base offers a centralised repository of information. This empowers users to find solutions independently and enhance their proficiency. Below are the top benefits of our Knowledge Base.
Universal access for all users
One of the primary advantages of our Knowledge Base is that it is accessible to all registered Feelingstream users. Regardless of the user role or the complexity of their needs, users can access a wealth of information anytime, anywhere. This inclusivity ensures that whatever question or issue they may have, everyone has the opportunity to troubleshoot, understand features, and maximise the value they derive from our platform.
Constantly updated with every new feature and version release
The AI SaaS industry is ever-changing, with frequent updates and new features being rolled out regularly. Our Knowledge Base is meticulously updated with every new feature and version release. This commitment to constant currency means that users can always find the latest information, support, and guidance. This ensures they stay ahead of the curve and make the most of new functionalities.
Enriched with how-to videos
Understanding that different users have different learning preferences, we have enriched our Knowledge Base with e-learning how-to videos. These videos provide step-by-step visual guidance, making it easier for users to grasp complex concepts and processes. Video content is particularly effective in demonstrating features and functionalities, helping users to learn quickly and efficiently.
Illustrated with pictures for clarity
In addition to videos, our Knowledge Base articles are illustrated with pictures. Visual aids such as screenshots and extensive examples help to clarify instructions and make the content more engaging. This visual support is invaluable in helping users to follow along and replicate steps within the software. By doing this, we reduce the likelihood of errors and enhancing the e-learning experience.
Follows the same menu logic as the Feelingstream platform
To further simplify the user experience, our Knowledge Base follows the same menu logic as our conversational analytics platform. The consistent structure means that users can navigate the Knowledge Base with the same familiarity as they do the tool itself. By mirroring the platform’s menu order, we ensure that users can quickly locate the information they need.
Comprehensive use case articles
Our Knowledge Base is rich with articles detailing various use cases, allowing users to see practical applications of conversation analytics. These articles help users to identify with specific situations and learn from our extensive experience and know-how. By exploring these use cases, users can discover innovative ways to leverage our platform. This helps enhance their own operational efficiency and effectiveness.
The importance of e-learning
The integration of e-learning into our Knowledge Base is a significant advantage for users. By providing accessible, up-to-date, and multimedia-rich content, we enable users to learn at their own pace and convenience. This approach not only enhances user satisfaction but also boosts efficiency, as users can quickly find solutions and master new features. In the context of customer service conversation and feedback analytics, effective e-learning tools empower users to leverage the full potential of the Feelingstream conversation analytics platform. This drives better outcomes and well-informed business decisions.
A robust Knowledge Base, enriched with e-learning tools and comprehensive use case articles, is an indispensable resource for Feelingstream users. By offering systematic e-learning, we provide them with the tools and information they need to succeed. We always want to ensure that our users have a seamless and supportive experience.
If you wish to learn more about our use cases and be inspired, check out our other blog posts. If you want to discuss the possibility of using our tools in your company, get in touch.
