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why change your call quality monitoring
December 15, 2020

Why you need to change how you do call quality monitoring – Part I

This common approach to call quality monitoring is costing businesses valuable time and opportunities to grow their business.
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December 10, 2020

What Estonian public sector institutions discovered about their customer service using Feelingstream

Feelingstream collaborated with three Estonian public sector institutions as part of the Estonian government's AI strategy.
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improve chatbot to optimize customer communication channels
December 8, 2020

Improve your chatbot to optimize customer communication channels

Discover how analyzing chatbot interactions can help make customer service channels more efficient overall.
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inbound email routing helps achieve sales potential
December 1, 2020

How inbound email routing helps achieve sales potential

Businesses can make a ton of new sales by automating inbound customer email routing.
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How do customers speak in different customer service channels
November 26, 2020

How do customers speak in different customer service channels?

Our speech to text solution makes customer calls searchable in text format. But this new kind of customer insight calls for a new way of thinking.
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Customer self-service portal improvements to reduce calls to customer service
November 24, 2020

How to improve your customer self-service portal and reduce calls to customer service

Learn more about how Feelingstream has helped businesses improve their customer self-service portals and reduce incoming customer calls.
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April 20, 2020

More visibility during remote working adds up to better business decisions

Remote work means that managers work from home. The customer service team that is serving customers is either working from home or in a safe work environment. This new situation that the managers find themselves in demands for more visibility tools. They can help, guide or make decisions about efficiency, customer satisfaction or value increase....
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Remote customer service made efficient with conversation analytics
April 8, 2020

Remote customer service made efficient with conversation analytics

A few months ago, no one knew how radically our work life was going to change in the coming months. Governments all over the world have requested companies to close their offices and work from home. This means that customer service agents are also working from home offices. Remote customer service is now the new...
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European Data Incubator win Feelingstream
March 17, 2020

Feelingstream won the European Data Incubator Program: Solving the chatbot visibility problem

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus – to build an MVP for our data provider Telia. The MVP consisted of chatbot analytics and automatic reactions to various calls and chats based on our customer interaction analytics AI. Here are our reflections on...
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Lead generation with information from existing customer conversations
February 12, 2020

Lead generation with information from existing customer conversations

I attend many business development meetings where people try and generate tons of ideas about better customer service with digitalisation, simplifying processes or designing the next product feature. However, my last experience in the telecom sector was different because we were discussing the lead generation from existing conversations. Lead generation is my favourite topic because...
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