Tag

AI

Intelligent auto-replies will become a game-changer!

Automatic responses are a widely used e-mail type in customer service. Auto-replies are often discarded due to their impersonal and trivial content. Feelingstream’s new exciting technology might change that perception in a profound way. Auto-replies can be more than just a thank you for waiting We often expect customer service agents to be almost superhumanly...
paying customers come from value

Next step – finding a paying customer!

Feelingstream was one of the winners at VUNK accelerator program 2015. They’ve been working on their solution focusing on helping large service companies improve their customer experience. CEO & founder Terje Ennomäe shares her lessons for the past year. Tell us about the inspiration for Feelingstream, from idea to realization? I have been working for customer service area more...
nps analysis

NPS analysis: Looking behind the score to get great value

It is generally known that if a person has the freedom to choose and there are several services available on the market with different levels, they will spend their money where they get the best service. Here and there we see different service providers advertising themselves, using the “our customers recommend us” slogan! Our NPS...

About closing sales with our first corporate customer Telia

So far, Ajujaht had given us task related to investment, team building & marketing. We knew that the time will also come to sell the product. We were right – it was about sales. The task Find a customer, who is ready to say it out loud and also will start using our product. Corporate...
raftbuilding and teamwork

What does raft-building say about teamwork?

Another week, another teamwork task. While driving to the yet another unknown location, we had a pretty good idea this time about what’s ahead of us. Since the staff was once again very secretive about what’s about to happen, we only had an option to guess. We had to put weatherproof clothes on and the...
investment

What would you do with Ajujaht’s investment?

We are participating at Ajujaht (or Brainhunt if translated directly to English), the largest business idea competition in Estonia. Last time we got great news that we have been selected to the final TOP7 teams. What it means for us, is constant filming, task fulfilling and working on our products with all the mentors we...
Customer feedback interpretation beyond the NPS score

Customer feedback interpretation beyond the NPS score

Interpreting customer feedback beyond the NPS score can be a trickier task than you might think. Imagine this. You have composed a clever questionnaire with carefully worded questions. It presents tested categories for ranking between best to worst or fastest to slowest. You have added a box for free form comments that you dread to...
Predefined topics

How predefined topics kill the vibe

I had a problem with my new internet and mobile service provider. I got the first bill and couldn’t believe the amount it stated. Additionally, I noticed that the package I had bought didn’t fit my needs. For example, I didn’t need the reminder about used limits, or an automatic service at all. I was...
CEO of Nordea Group Accelerator Feelingstream Terje Ennomäe 2016

How many feelings fits in a room full of startups?

3 months ago, 12 startups were accepted to Nordea Startup Accelerator in Helsinki that is powered by Nestholma. Little did we know about what’s really going to happen and where we will find ourselves, our idea, our product and the whole team today. On the first day we joined other teams to get to know each other better....
Ajujaht Terje Ennomäe Lauri Ilison Feelingstream

United team and applications

United team Our team is what defines and helps us towards our goals and vision. We took some time to spend quality time together and as always, weird things happened. When you don’t have to speak about work, you only speak about work 🙂 We had such an amazing and productive time together with delicious Portuguese food...
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