Tag

Customer experience
Predefined topics

How predefined topics kill the vibe

I had a problem with my new internet and mobile service provider. I got the first bill and couldn’t believe the amount it stated. Additionally, I noticed that the package I had bought didn’t fit my needs. For example, I didn’t need the reminder about used limits, or an automatic service at all. I was...
customer experience

What defines the customer experience?

My friend told me a story about his experience with a large bank. He logged in to their self-service to update his profile data. He just needed to change his postal address. Two weeks later this company sent him a new bank card by post to his old address. My friend was disappointed, though luckily...
happy customers generate more profit

Happy customers generate more profit

Successful people follow simple rules in their everyday lives. It’s a known practice that dealing with positive activities improves your own positivity and power. Psychologically it also prepares you for other kind of activities that might be completely different in nature. This is the mindset we want to take to call and contact centres as...
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