In every call centre, agents balance a complex mix of tasks: understanding the customer’s problem, remembering campaign details, following scripts, and meeting compliance rules. Even the most experienced agents can miss something important under pressure. One forgotten disclosure or unmentioned offer can impact sales results and, in regulated industries, even lead to compliance breaches. This...

Feelingstream helps businesses turn conversational data into insights that improve sales, service, and decisions.

As it always happens at the end of the year, we like to look back on what we have done in Feelingstream in 2024 and explore into the future with some plans and hints about 2025. Our focus is on automating insights, bringing them closer to our users and offering need-based tools with the help...

In the realm of customer service, it is important to keep up to date with the latest developments that can benefit your business, the customer, and your Agents. If there is a way to make the process smoother, more efficient, and even more enjoyable for everyone involved, it would be a shame not to take...

Feelingstream is very proud to announce that we are the first vendor to provide a conversational AI Voicebot Agent in Scandinavia – please give a warm welcome to Voicestream!  People are getting more accustomed to voice-based IVR systems when calling customer support. However, call queues may sometimes still be quite long. With Voicestream, our aim...