Tag

Efficiency
Process management with Automatic Summary and Automatic Quality Score by Feelingstream

Process management with Automatic Summary and Automatic Quality Score 

We have implemented gen-AI-based solutions of Automatic Summary and Automatic Quality Score with our customers and can see how much impact each of them has on cost-cutting and the efficiency of daily processes within customer service. Combining them is where we can make a big change in process management. In this article, we’ll delve into...
Fika with AI: Change empowered by conversational AI

Fika with AI: Change empowered by conversational data 

Feelingstream helps businesses turn conversational data into insights that improve sales, service, and decisions.
Automatic Quality Score

How a leading Nordic telecom provider turned automatic quality assurance into a success story

A major telecom provider in Scandinavia relied on a manual quality assurance process for years, constantly spending time and money on evaluating customer service calls. This system was slow and labour-intensive, and quality managers could only review 10 calls per agent per month. This was nowhere near the number of total conversations that were happening...
Looking back on 2024 and planning 2025

Looking back on 2024 and planning 2025

As it always happens at the end of the year, we like to look back on what we have done in Feelingstream in 2024 and explore into the future with some plans and hints about 2025. Our focus is on automating insights, bringing them closer to our users and offering need-based tools with the help...
benefits of automatic summaries

The 10 benefits of automatic summaries for customers and agents 

Customer service interactions are changing rapidly, and businesses turn to automation tools trying to improve efficiency and customer satisfaction. There are a variety of automation options that are being tested and tried, some with impressive results. The innovation of using automatic summaries for conversations can prove to be a game changer for both customers and...
Reasons to use automatic summaries

13 reasons to use Automatic Summaries for customer conversations 

In the realm of customer service, it is important to keep up to date with the latest developments that can benefit your business, the customer, and your Agents. If there is a way to make the process smoother, more efficient, and even more enjoyable for everyone involved, it would be a shame not to take...
feelingstream e-learning

The importance and benefits of e-learning

In the dynamic realm of AI and Software as a Service (SaaS), particularly for tools specialising in conversational analytics, providing comprehensive support and training to users is crucial. This is where a well-maintained Knowledge Base becomes invaluable. With a focus on e-learning, our Knowledge Base offers a centralised repository of information. This empowers users to...
Voicestream

Say hello to Voicestream – the first AI Voicebot Agent in Scandinavia!

Feelingstream is very proud to announce that we are the first vendor to provide a conversational AI Voicebot Agent in Scandinavia – please give a warm welcome to Voicestream!  People are getting more accustomed to voice-based IVR systems when calling customer support. However, call queues may sometimes still be quite long. With Voicestream, our aim...
Customer service optimisation with conversation analytics – redefining efficiency

Customer service optimisation with conversation analytics – redefining efficiency

Companies, no matter if large or small, always strive for efficiency and one way of doing that is via customer service optimisation. With the variety of customer service channels, we understand that every conversation can be a cost and an opportunity. Optimising how we speak to our customers and where we communicate with them can...

17 conversation analysis use cases with different time frames 

Conversation analysis can provide valuable insights for companies across various time periods, ranging from real-time to historical data. Different time intervals support different use cases and can have a variety of benefits. One thing is clear – having data going back a few years will give you the most options.  With the ability to analyse...
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