Discover how our new automated solution for detecting First Call Resolution rates helps companies significantly improve customer experience.

This common approach to call quality monitoring is costing businesses valuable time and opportunities to grow their business.

Businesses can make a ton of new sales by automating inbound customer email routing.

Remote work means that managers work from home. The customer service team that is serving customers is either working from home or in a safe work environment. This new situation that the managers find themselves in demands for more visibility tools. They can help, guide or make decisions about efficiency, customer satisfaction or value increase....

One of the most common ways how customers can reach out to a company is by calling them. Most large companies have service centres to handle the load of incoming calls. It could be thousands of incoming calls every day, each request containing lots of valuable information – about the call topics, customer opinions, hints...