Customer conversation analysis can hold a lot of knowledge and power. When it comes to revenue and sales growth, conversational analytics can make a significant difference by helping us understand how to sell, who to sell to, and when you need to put in effort for customer retention.   Generally, in today’s world, we have two...

Most businesses find it very difficult to understand what their customers think of them. It is not plain and clear what the customer issues are. Therefore, finding data for making important business decisions is complicated. Managers often make decisions in the dark or based on their gut feelings. Decision making is easier by using conversation...

Businesses can make a ton of new sales by automating inbound customer email routing.

I attend many business development meetings where people try and generate tons of ideas about better customer service with digitalisation, simplifying processes or designing the next product feature. However, my last experience in the telecom sector was different because we were discussing the lead generation from existing conversations. Lead generation is my favourite topic because...

Lately, we have been developing our own Finnish speech-to-text model and now it’s ready! We’ve designed the Finnish speech-to-text model to help large companies detect business-critical patterns from existing phone calls, such as sales leads, quality leaks, unhappy and leaving customers. Analysing phone calls helps sales managers to find new sales leads (upsell and win-back leads) from...