Each year on the first Tuesday in October, the customer experience community celebrates the professionals and companies that make great customer experiences happen – a celebration known as CX Day. In 2021, customer experience day falls on 5th October.  It is a day to highlight the great experiences we wish for our customers. To showcase and notice what they deserve when...

Have you ever had a Sales Representative or Agent call you to sell some service or product with a long-winded script? Was it interesting to listen to this monologue? Did you buy what they were selling?  Most likely not. Analysis of B2C sales calls has shown that in cases where there are long monologues from...

Customer service always deals with customer issues. Customers generally do not simply call in to chat about how amazing the services or products are. When they call, they usually have a problem or concern. Therefore, customer service agents deal with customer problems all the time. However, sometimes some customer complaints need special attention. In some...

Out of 184 big data European startups, Feelingstream is one of the 30 participants invited to join the REACH Incubation program. The aim is to develop data-based solutions for doctors in the medical sector.     Feelingstream is an innovative AI-driven conversation intelligence solution, that transcribes and classifies customer interactions and automates the after-call work.  “Feelingstream is partnering up with Medicum for digitalizing the doctors’...

Some people may fear that artificial intelligence is becoming increasingly dominant and will start taking away jobs, leaving people unemployed. What we can focus on is looking at which jobs AI could actually do better. This would leave more time for humans to focus on their strengths. This includes giving way to automated call topics....