When a customer is dissatisfied with a company’s services or decides to leave a company, there are usually warning signs. The company can manage and keep down churn risk if they knowingly work towards this target. This means analyzing customer interactions and customer activities, then taking steps to avoid losing customers before they leave. All...

Discover how our new automated solution for detecting First Call Resolution rates helps companies significantly improve customer experience.

This common approach to call quality monitoring is costing businesses valuable time and opportunities to grow their business.

Discover how analyzing chatbot interactions can help make customer service channels more efficient overall.

Our speech to text solution makes customer calls searchable in text format. But this new kind of customer insight calls for a new way of thinking.