We have previously talked about how to improve customer service by handling your contacts smarter. For example, read our article about how to handle emails more efficiently. In this post, we focus on customer feedback. We share a couple of use cases how text analysis of customer feedback can help you improve the customer experience...

One of the most common ways how customers can reach out to a company is by calling them. Most large companies have service centres to handle the load of incoming calls. It could be thousands of incoming calls every day, each request containing lots of valuable information – about the call topics, customer opinions, hints...

When thinking about customer service, we all know that emails are a very big part of daily conversations with customers. It seems easy for the customer to send an email and wait for a reply. Several things can make this process not as smooth as expected. If no text analysis is done and everything is...

When your company serves customers or tries to onboard a new customer, then the speed of the response is the key to success.  We will show you why it matters and how to achieve this goal. What is fast? When a customer’s request is waiting in a queue for longer than one day, then this...

A key question in today’s competitive world is employee happiness. It drives the business, performance, and the sales results in customer oriented companies. There is a direct relation between motivated employees and customer satisfaction. Happy employees in contact centers make the difference Firstly, as customers, we all seek for exceptional customer service. We look for...