Conversation analysis can provide valuable insights for companies across various time periods, ranging from real-time to historical data. Different time intervals support different use cases and can have a variety of benefits. One thing is clear – having data going back a few years will give you the most options.  With the ability to analyse...

Discover how analyzing chatbot interactions can help make customer service channels more efficient overall.

When thinking about customer service, we all know that emails are a very big part of daily conversations with customers. It seems easy for the customer to send an email and wait for a reply. Several things can make this process not as smooth as expected. If no text analysis is done and everything is...

A small real estate company recently asked Feelingstream to analyze their inbox. This case made it clear that the size of a company does not determine the amount of daily communication and related work. Smaller businesses also deal with a lot of communication flow. They could benefit from AI and tips to have a more...

Automatic responses are a widely used e-mail type in customer service. Auto-replies are often discarded due to their impersonal and trivial content. Feelingstream’s new exciting technology might change that perception in a profound way. Auto-replies can be more than just a thank you for waiting We often expect customer service agents to be almost superhumanly...