There are a variety of user personas that we have found can benefit from customer conversation analysis. There are also various titles and goals behind those personas. Today we’d like to share with you different user personas. We want to showcase how customer conversation analysis can have a wide impact for the entire company if...

Businesses with large call volumes typically have similar customer service challenges. Here's how Feelingstream helps find answers.

Our speech to text solution makes customer calls searchable in text format. But this new kind of customer insight calls for a new way of thinking.

We at Feelingstream are proud to announce that our team have successfully completed our production environment pilot with Nordea Finland. As a result, we are stepping into a long-term partnership with them. We also wrote about this last week. Our Data Scientist Mervi Sepp says that despite challenges that lied ahead, there was always a determination to...

Feelingstream started a pilot project for the Estonian Ministry of Economic Affairs and Communications in November. The aim was to analyze incoming e-mails in various inboxes and establish the most common themes and emotions. The results are now in and they’re somewhat surprising. The Ministry receives as many as 50 e-mails a day. 24% of...