Technical-support-specialist • Feelingstream

Feelingstream is a Tallinn-based start-up established in 2015.

Our conversation analytics tool empowers large companies by providing multilingual speech-to-text transcriptions, automating manual tasks, and delivering real-time insights from customer conversations.

Our goal is to be the go-to solution and showcase how AI can be used to improve customer service.

We work continuously to improve our one-of-a-kind speech-to-text platform to analyse customer conversations in real time and thereby help large service providers improve customer experience, discover sales opportunities, and reduce customer churn. With the visibility and insight we provide, they can make informed decisions and focus on the aspects that add the greatest value to their business.

We are trusted advisors and partners of large Scandinavian banks and telecom companies.

We prioritise efficiency, reliability, and competence as a team. Our ISO27001 certification demonstrates our commitment to efficiency. This certification reflects our dedication to data security and information management as we grow, ensuring the greatest level of security for our clients and their sensitive information.

Feelingstream is looking for a:

TECHNICAL SUPPORT SPECIALIST

Tallinn, Estonia

We are looking for a technical support specialist to help us with supporting large enterprises with technical end-user support tasks for internal It services and external client’s requests.

Key responsibilities:

Working closely with our Account Manager, Onboarding Manager, Customer Success Manager, Product owners, Development teams, and other stakeholders
Keep track of technical configurations of the multiple installations
Quickly and proactively manage applications and infrastructure tasks and rising issues
Act as the interface between Business, Development, and Operations

Your skillset should include:

Experience in systems administration and technical support. Linux, Windows, applications management, monitoring.
An organized, results-oriented, creative, and change-driving state of mind
You are precise and accurate. You are willing to document, manage Jira tickets and use human language for communication with end-users.
You are fluent in English
It you speak any Scandinavian language (Finnish, Swedish, Norwegian, Danish), it will be plus.

What Feelingstream can offer:

Jobs - do you have what it takes to become a Feelingstreamer! - Feelingstream

Onboarding and training for a successful start.
Tallinn-based office and hybrid work.
We’re focused on results, not the hours you put in. We concentrate on your achievements and accomplishments.
A startup-like atmosphere and a dynamic work environment where you can challenge yourself every day.
Opportunity to collaborate with passionate and experienced colleagues in customer success, business development, data science, and development.
Chance to learn more about artificial intelligence (AI).
Competitive salary.

For more information, please contact the Head of Technology, Lauri Ilison, lauri.ilison@feelingstream.ai or +372 5111003.
The position will be filled as soon as the right candidate is found.