Improve your customer service quality

This eBook gives you an overview of using conversation analysis and AI to improve the quality of your customer service and make it more effective. Each chapter gives you answers, tips, and sources to help you learn more about different angles of service quality.

In this eBook you will learn

• 01What are the most used and important service quality aspects?
• 02What is the most impactful aspect from the perspective of a customer?
• 03What is not efficient about the standard processes of quality assessment?
• 04How do conversation analysis and automation tools support customer service quality processes?
• 05How to use further automation to make customer service more efficient and help agents offer better quality service?