Get full visibility with the security you need
The security of our customers' data and services is our priority. Information security is an essential part of our product development — here is a brief summary of how we secure, protect, and anonymise data.
Securely unlock the value of your customer conversations
Knowledge from customer conversations can make an immense impact on companies striving to achieve their goals — whether in quality, sales, or efficiency. We are dedicated to protecting your data so you can explore that value without compromise.
Aligned with the EU AI Act
Our AI is designed to support and empower human decision-making rather than replace it. Because our system does not make autonomous decisions and includes human oversight, it is not categorised as a high-risk AI system under the Act.
Your ISO-certified partner
We have obtained ISO/IEC 27001 certification. The scope covers the development, deployment, support, and maintenance of our conversation analytics platform and customer service — demonstrating our dedication to strong data-security practices.
Responsible AI use
We use AI to support analysis and insight generation, never to make decisions about individuals. AI features are built with fairness, transparency, and human oversight in mind, and all outputs are clearly marked and reviewed by a human.
Cloud-based setup
Secure cloud solutions through Microsoft Azure or AWS. The customer selects the environment based on their internal policies, with deployments following strict, region-specific security standards.
Data anonymisation
We anonymise conversations from every channel — removing numbers, email addresses, links, names, and custom words in both audio and text, and altering voice tonality to make speakers unrecognisable.
Granular user access
A user-group-based access policy grants access based on need — restricted by channel, event type, team, time, or to anonymised data only. Customer opt-out from analysis is respected.
Activity log
All activities in the tool are logged, covering every user. We can recreate the user journey if necessary to see what a user has viewed and done in the system.
Background checks
We verify identity and qualifications before hiring, and can meet a customer's request for a thorough background check on employees before a project begins.
Data retention
We retain data for the period specified by the customer — anonymised or not, audio or text — and permanently delete data that falls outside the retention window.
Transmission & technical setup
All data transmissions are encrypted using industry standards, and the platform provides out-of-the-box REST API integrations for secure import and export.
Technical security layers
Technical security layers protect our mission-critical systems from external attackers, with access restricted based on user roles and rights.
Multi-factor authentication
Login to the platform and learning environment uses multi-factor authentication — an additional layer of security for our customers' accounts.
Beyond words in data security
Have questions about GDPR or data security? Our team is happy to help.