Beyond words in customer service efficiency
Automate after-call notes, reduce repetitive calls, and elevate the customer experience. Rich insight from every interaction lets you automate redundant processes and eliminate unnecessary contacts.
Improve your efficiency with
Automatic summary
Keep agents focused on customers by automating documentation and cutting average handling time by up to 30%.
Automatic AI classification
AI classifies every interaction by sentiment, call duration, and other characteristics.
Repetitive call detection
Discover opportunities to improve the processes that drive unnecessary calls, and monitor the effect of changes over time.
Knowledge for redirecting customers
Improve your website and self-service based on real conversations to redirect customers to lower-cost channels.
Customised storyboards
Create custom reports and share them to track specific KPIs and overall agent performance.
What you gain
- Eliminate unnecessary contacts
- Discover the reasons behind repetitive calls and automate the bottlenecks that cause them.
- Targeted coaching
- Find the coaching points that help agents provide the best possible customer service.
- Save time on after-call work
- Automatic summaries ensure uniform, accurate data ready to be analysed and reused.
- Lower the cost of customer service
- Optimise and automate redundant manual processes, giving agents more time for customers.
- 01
Say you want to know how many of your calls are repetitive and avoidable. Start by monitoring repeat calls over a period — for example, calls within three days from the same customer.
- 02
Once you have found the relevant repeat calls, look into the topics and reasons behind them for rich insight into why customers feel the need to call again.
- 03
That insight tells you how your product, service, and support need to improve to ensure first-call resolution and satisfaction. Put the necessary changes into the pipeline.
- 04
Keep monitoring repeat calls to find further areas of improvement and make your processes more efficient.
See how Feelingstream drives efficiency
Book a demo and we'll show you what your customer conversations reveal.