Data security
Built for regulated industries — secure, compliant and private by design.
Conversation data is among the most sensitive information an organisation holds. Recordings and transcripts can contain names, account details, and financial or health information — exactly the data regulators and customers expect you to protect. For banks, insurers, telecoms and utilities, weak data handling is a dealbreaker.
Security and privacy are therefore built into Feelingstream from the ground up, not bolted on. The platform is designed to meet the requirements of regulated industries.
Certified processes and EU data residency
- ISO 27001-certified information-security processes.
- EU data residency — EU data stays in the EU.
- On-premises or closed-cloud deployment, so you keep control of where data lives and who can reach it.
Masking of personal data
Personally identifiable information can be masked (anonymised) in both text and audio, so sensitive details are hidden from users who don't need them — even within conversations they are allowed to see.
Access control and accountability
Named accounts, multi-factor authentication and role-appropriate access ensure the right people reach the right data, and that access is accountable — the measures GDPR and ISO 27001 expect.
Compliant by design
These controls let you use conversation analytics for sensitive work with confidence, from proving compliance to caring for vulnerable customers.
Where to go next
- Pillar guide: Data security in conversation analysis
- Access control: Secure access: accounts, MFA and control
- Related use case: Compliance and script adherence
Want to review our security model in detail? Book a demo.
Frequently asked questions
- Is Feelingstream ISO 27001 certified?
- Yes. Feelingstream operates ISO 27001-certified information-security processes, which is a baseline expectation for the banks, insurers and telecoms it serves.
- Where is customer data stored?
- EU data is kept in the EU, and deployment can be on-premises or in a closed cloud, so data residency and control meet regulated-industry requirements.
- Can personal data be hidden?
- Yes. Personally identifiable information can be masked (anonymised) in both text and audio, so PII can be hidden from users who don't need to see it.