Skip to content
feelingstream
//Service quality & consistency

Prove disclosures on every regulated call

Banks, insurers and other regulated firms have to prove that mandatory disclosures were read, consent was captured and the correct process was followed — on every call where the rules apply. When that proof is missing, the exposure is not just a poor customer experience but fines, redress and reputational damage.

Manual sampling cannot close this gap. Reviewing a fraction of calls tells you nothing about the rest, so a firm can be confident about the handful it checked and blind to thousands it did not. For a regulator, "we checked a sample" is not the same as "we can prove it happened."

How Feelingstream helps

Feelingstream transcribes and evaluates every relevant conversation, checking automatically for the statements, consent capture and process steps you are required to evidence. What a compliance reviewer looks for by hand is applied to all applicable calls, chats and emails — consistently and at full scale.

Every result is auditable against the source. Each pass or fail is shown beside the transcript and time-aligned audio, so you can demonstrate precisely where a disclosure was given or pinpoint where one was missed. Adherence stops being an estimate and becomes something you can evidence on demand.

  • Check all relevant conversations for required disclosures and consent
  • Confirm the correct process was followed, step by step
  • Trace every result back to the exact words in the transcript

What you can measure

  • Share of regulated calls with verified disclosures, approaching 100%
  • Missed-disclosure and consent-gap rates, by team and product
  • Time to produce evidence for an audit or regulatory request
  • Trends in adherence after coaching or process changes

Where to go next

Need to prove, not just hope, that every regulated call was handled correctly? Book a demo.

Frequently asked questions

How do we prove a disclosure was actually given?
Every relevant conversation is checked automatically for the required statements, and each result is linked to the transcript and time-aligned audio — so you can show exactly where the disclosure was made, or that it was missed.
Isn't sampling enough for compliance?
Sampling can only tell you about the calls you happened to review. If a regulator asks about a specific interaction, a sample cannot confirm it was handled correctly. Checking every relevant call removes that gap.
Can we adapt the checks to our own obligations?
Yes. The mandatory statements, consent capture and process steps you must evidence become the evaluation criteria, so the checks reflect your specific regulatory requirements rather than a generic template.

← All use cases