From integration to insight in four steps.
A single pipeline takes every conversation from your existing channels through transcription and analysis to action — no rip-and-replace.
- 01
Connect your channels
Stream calls, chat and email from your existing stack — no rip-and-replace. Works with Genesys, SAP, Wildix, Zendesk and more via REST API.
- 02
Transcribe & structure
Multilingual ASR turns raw audio into speaker-separated, redacted transcripts.
- 03
Analyse every signal
Topic, sentiment and intent models surface risk and opportunity in real time.
- 04
Act on insight
Live prompts reach agents; findings route to QA, sales and compliance with auditable evidence trails.
Plugs into your existing stack
Pre-built connectors for the contact-centre and CRM platforms you already run — with additional connectors available via REST & WebSocket.
Cloud deployments
From kick-off to first insight in days
A lightweight rollout gets you from integration to your first analysis fast — and the platform scales to high-volume data as you grow.
Built to analyse 100% of interactions across every team, channel, and language — from the first pilot to millions of conversations a month.