//Author
Terje Ennomäe
Business & Strategy
Terje Ennomäe focuses on the business side of conversation analytics: how insurers, banks, telecoms, utilities and logistics operators turn everyday customer conversations into better decisions, lower costs and new revenue.
He writes for Feelingstream on customer experience, service efficiency, sales monitoring and the practical steps teams take to act on what their customers are telling them.
Articles by Terje Ennomäe
- 27 July 2026New chart types and smarter queries in Feelingstream
- 13 July 2026When customers hear the offer, half say yes
- 10 July 2026Coaching sales arguments: the practice loop that wins deals
- 10 July 2026Your agents are selling, just not what you planned
- 8 July 2026The 40% problem: why the right offer never reaches your customer
- 15 June 2026Why customers reject your offer: 5 reasons hidden in your sales calls
- 15 May 2026Real-time support for agents: five ways to help humans during the call
- 14 February 2026How to visualise conversation data: a guide to charts
- 28 January 2026Search across thousands of conversations
- 15 January 2026Building and sharing Stories from conversation data
- 16 December 2025Real-time guidance for contact centre sales
- 21 November 2025Real-time support: how Agent Assist helps every call
- 3 June 2025Sales monitoring: what it is and why it works
- 17 April 2025Process management with AI-scored calls
- 9 April 2025Change management powered by conversation data
- 14 March 2025Automatic QA case study: a Nordic telecom
- 12 February 2025Benefits of automatic quality scoring in service
- 4 October 2024Benefits of automatic summaries for all
- 25 September 2024Reasons to use automatic call summaries
- 13 August 20246 user personas for conversation analysis
- 30 July 2024The benefits of e-learning for platform users
- 17 June 2024Customer service optimisation with analytics
- 19 April 2024Conversation analysis use cases by time frame
- 20 December 2023Automated call-centre quality assurance: a complete guide
- 22 September 2023Mere facts versus actionable insights
- 31 March 2023Cost-cutting in customer service, done properly
- 28 February 2023The six steps of data analysis for better decisions
- 3 January 2023Why you should analyse customer feedback with AI
- 2 October 2022How to solve a business problem with conversation data
- 19 September 2022Finding actionable insights with conversation analytics
- 30 August 2022From data to actionable insights: a practical guide
- 25 April 2022Analyse and design customer experience from conversations
- 30 March 2022How a conversation analytics tool helps your business
- 22 March 2022The guide to efficiency with AI in customer service
- 22 February 2022What is conversation analytics? A practical guide
- 3 September 2021Reduce agent monologues to engage customers and sell more
- 10 July 2021Chat customer service quality: from samples to 100%
- 19 April 2021Learning from customer complaints for a better service
- 10 April 2021Cut costs by reducing repetitive calls
- 16 March 2021What silence in customer service calls reveals
- 10 March 2021Automated call topics for better business decisions
- 26 February 2021Data analysis for better business decisions
- 7 February 2021Churn-risk signals: spot them before customers leave
- 13 January 2021First call resolution: measure it with repeat-call data