Notes on conversation intelligence — 2022

7 posts

2 October 2022/Terje Ennomäe

How to solve a business problem with conversation data

A five-step method for solving business problems — and how conversation analytics puts a number on the issue so you fix what actually matters.

19 September 2022/Terje Ennomäe

Finding actionable insights with conversation analytics

A worked example of moving from raw customer conversations to a decision — using search, sentiment and word clouds to fix a real self-service problem.

30 August 2022/Terje Ennomäe

From data to actionable insights: a practical guide

Data alone changes nothing. Learn the knowledge pyramid that takes you from raw customer data to actionable insights that drive real decisions.

25 April 2022/Terje Ennomäe

Analyse and design customer experience from conversations

Design customer experience around your service conversations. See how analysing calls and chats improves personalisation, communication and loyalty.

30 March 2022/Terje Ennomäe

How a conversation analytics tool helps your business

A conversation analytics tool turns calls, chat and email into insight for quality, efficiency and sales. Learn how it works and where it pays off.

22 March 2022/Terje Ennomäe

The guide to efficiency with AI in customer service

How AI and conversation analytics make customer service more efficient — cutting cost, reducing repetitive calls and automating manual work.

22 February 2022/Terje Ennomäe

What is conversation analytics? A practical guide

Conversation analytics turns calls, chats and emails into 100% visibility and actionable insight. Learn how it works and where it delivers value.